Technological Excellence

Based on a philosophy of customer centric solutions in a domain which is constantly innovating Carnation has invested in very robust IT solutions to provide to a customer not only solutions to his problems but also deliver the same in a delightful manner.

SAP Business Suite Software to gain better business insights and achieve an accelerated Pan-India footprint.
Having opened 25 auto solutions hubs spread across 15 cities in just 20 months and with plans to continue expanding its network across the country, Carnation Auto needed a centralized IT system to consolidate data and provide accurate and real-time views of information across the company and its hubs.

Working with SAP® Business Suite software and the first implementation in India of the SAP® Dealer Business Management application from the SAP® for Automotive solution portfolio, Carnation has been able to leverage the multi-resource scheduling capability to manage its resources more efficiently, enhancing business visibility and accelerate future growth.

 Along with SAP Dealer Business Management, Carnation has implemented a powerful combination of solutions from SAP AG (NYSE: SAP) that includes enterprise resource planning (ERP) software, SAP® ERP Central Component. The company plans to expand and continue to invest in its SAP footprint in order to further its  business strategy, enhance customer lifecycle management and achieve business outcomes.

SAP Dealer Business Management allows the company to leverage our data and technology platforms to seamlessly meet three critical goals: internal management, operational and financial processes and operational efficiency — a key differentiator to suit our competitive business environment.”

Genpact
Genpact Limited, a global leader in business process and technology management, and Carnation Auto, India's first independent multi-brand auto sales and service venture have joined hands 5 years will ensure from Genpact transfer of knowledge and process design for its core processes, including finance & accounting, customer relationship management, procurement & supply chain management and human resources. These key processes will be supported by Genpact’s analytics and reengineering capabilities to enhance their overall management and delivery. 

This allows the company to focus on its core business of providing car owners in India a one-stop-shop for all their car needs.

Genpact has been providing integrated services and solutions to the global automobile industry for over five years and is well positioned to devise and implement processes for Carnation Auto’s unique business model and enable them to effectively scale their operations in India

Technology to bring in operational efficiencies

Audatex
Audatex is the world leader in the development and implementation of software and services for the automotive and insurance claims processing industry. Its Indian operations began in June 2004 in Mumbai, expanding to Delhi in October 2005. The company’s applications are hosted in a highly-secure environment in Mumbai, backed by business continuity facilities in Bangalore.
With the adoption and implementation of Audatex, Carnation can now plan the Standardisation of repair payout, cost-control of processing claims. Recording vital statistics to help insurers take claims, underwriting decisions. Central database that can be tapped by all insurers.
Audatex solutions enable improved efficiency throughout the accident damage estimating and motor claims process in India’s rapidly expanding motor claims and repair market. Today Audatex solutions and services are successfully used by Repairers and Insurers across 20 cities in India.

Reduction in turnaround time: Audatex provides a software that allows manufacturers, insurers and repairers to process claims online which enables the shrinking of turnaround time for settling claims which now takes a couple of days to a week, to a few hours.

Standardisation: Audatex's software has data of the latest price of auto parts across car models, and the labour time required to repair or replace them. Surveyors submit an online report (including images of the damaged cars), and insurance companies view this online and approve.

Claim settlement: Motor insurance, which contributes 40 per cent of the premium of the non-life market, has been facing claims ratios of well above 100 per cent. Analysts say that companies are now focusing on claim-settlement to make motor insurance a more profitable venture. "Currently, every item of repair of every claim is negotiated, rather haggled. By the use of Audatex, insurers will have terms profiled into the system and only a small portion, say 15 to 20 per cent, will be negotiated,"